Our Returns Policy
General Returns:
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We cannot accept returns for any product that has come into contact with water due to the risk of disease transfer.
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Products that have not been in contact with water, are in their original packaging, and are undamaged with all components intact can be returned within 7 days of delivery.
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Returns are not accepted for treatments, feed, UV bulbs, filter sponges, or other consumable items.
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All return requests must be made within 7 days of delivery, although the collection may take up to 7 days. Refunds will be issued once the returned items have been received, inspected, and confirmed to be in working order.
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For large return orders delivered on pallets, the cost of return shipping will be the responsibility of the customer.
Damaged or Faulty Goods:
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We will replace items that are covered under the manufacturer's warranty, which may involve replacing a part or the entire product.
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Ensure you register your product if it has an extended warranty to avoid any issues when making a warranty claim in the future.
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If an item returned as faulty is later found to be in working condition, transport fees may apply.
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Items that are returned and found to have not been maintained according to the manufacturer's guidelines will not be covered under warranty, and the return will not be accepted.